Shipping policy

We want your order to reach you safely and quickly. Here’s how shipping works at Gott Inches. We currently ship orders within the United States only.

Processing Time

Orders are processed in the order they are received. Processing time does not include weekends, holidays, carrier delays, or delivery transit time.

Please allow 3–5 business days for order processing before your order is shipped, unless otherwise stated on the product page or at checkout.

During launches, sales, holidays, or high-volume periods, processing times may be longer.

Shipping Rates

Shipping rates are calculated at checkout based on the order, package weight, shipping destination, and available carrier options.

Customers are responsible for all shipping costs unless otherwise stated in a promotion or offer.

Shipping Confirmation and Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow time for the carrier to update tracking after the label is created.

Delivery Times

Delivery times are estimates only and are not guaranteed. Gott Inches LLC is not responsible for shipping carrier delays, weather delays, failed delivery attempts, customs processing, incorrect addresses, or events outside our control.

Risk of Loss

Once an order is transferred to the shipping carrier, title and risk of loss pass to the customer.

Gott Inches LLC is not responsible for carrier delays, carrier handling, failed delivery attempts, package theft, packages marked delivered by the carrier but not located by the customer, or damage, loss, leaking, product condition changes, or product loss occurring after the order has been transferred to the shipping carrier, except where required by applicable law.

Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

Gott Inches LLC is not responsible for orders delayed, returned, lost, or delivered incorrectly due to an incorrect or incomplete address provided by the customer.

If an order is returned to us due to an incorrect or incomplete address, refused delivery, or a failed delivery attempt, the customer may be responsible for additional shipping costs to reship the order.

Packages Marked Delivered

If tracking shows that a package was delivered, but the customer cannot locate it, the customer should first check with household members, neighbors, building management, mailrooms, and the shipping carrier.

Gott Inches LLC is not responsible for packages marked delivered by the carrier but not located by the customer.

Damaged, Leaking, Missing, or Incorrect Orders

Customers are responsible for inspecting all products immediately upon delivery.

If an order is received damaged, leaking, missing an item, or incorrect, the customer must contact Gott Inches LLC within 48 hours of the carrier’s delivery confirmation scan. Claims submitted after 48 hours may be denied.

A claim submission does not guarantee approval, replacement, refund, or store credit. All claims are reviewed on a case-by-case basis at the sole discretion of Gott Inches LLC.

To review a claim, Gott Inches LLC will require the order number, full name used on the order, clear photos of the damaged or leaking product, clear photos of the outer shipping box or mailer, clear photos of the inside packaging and packing materials, clear photos of the shipping label, a photo showing all items received, a written description of the issue, and any additional information reasonably needed to verify the claim.

Customers must keep the product, shipping box, mailer, shipping label, and all packing materials until the claim has been fully reviewed. Claims may be denied if the customer discards, alters, opens, uses, cleans, repairs, replaces, or fails to preserve the product or packaging before the review is complete.

Heat, Weather, and Package Handling

Gott Inches LLC is not responsible for damage, leaking, melting, texture changes, scent changes, separation, product condition changes, or package issues caused after delivery, including packages left outside, exposure to heat, cold, sunlight, rain, moisture, severe weather, improper storage, or customer failure to retrieve the package promptly.

Order Changes and Cancellations

Orders may only be canceled or changed before they are processed, packed, labeled, or shipped.

Once an order has been processed, packed, assigned a tracking number, or transferred to the carrier, it cannot be canceled or changed.

Contact

For shipping questions or order issues, contact Gott Inches LLC at gottinches@gmail.com.